Virgin Media says its web service is working as regular, regardless of studies of an outage.
Quite a few articles and client web site uSwitch stated that Virgin’s broadband was being hit by points and customers had been unable to get on-line.
However the firm says there isn’t any main outage and that most individuals ought to nonetheless be capable of join as typical.
“Our broadband companies are operating as regular – there isn’t any nationwide broadband outage affecting our community,” a Virgin Media spokesperson stated.
Confusion across the outage was elevated after Virgin Media clients had been directed to its service standing web page.
Learn Extra: Virgin Media broadband offers and provides
However when that website was visited by The Unbiased, it displayed a message indicating that a part of the positioning “is not obtainable in the mean time”, due to “important work”.
The studies of an outage got here only a day after Sky broadband was hit by related issues, which meant that customers had been additionally not in a position to get on-line. That has since been fastened, after engineers traced the issue to a damaged community card.
It additionally comes amid questions over the way forward for web firms. Labour has stated that it’ll convey components of the web infrastructure into public possession and provide free web if it wins the election – a dedication that chief Jeremy Corbyn referenced within the wake of the Sky outage.
A brand new scheme implies that plenty of web firms – together with Virgin Media and Sky, in addition to TalkTalk, BT and Zen Web – will provide clients refunds if service is offline for lengthy sufficient.
Quickly after that dedication was made, Virgin Media was revealed to be the worst firm for web outages in analysis by Which?.